Return & Exchange Policy

Felitia J. provides her customers with premium quality raw human hair wigs & hairpieces. We understand that choosing a right wig online can be a little bit difficult, so we accept the return and exchange for some special occasions. Below is our Return & Exchange policy.

  • We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. Since our raw human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT except used items to be returned for the safety of all of our clients.
  • We offer ONE TIME free return and exchange for in stock wigs and for our customers who keep their items in original conditions and meanwhile follow our return & exchange process.
  • 15% of your total payment will be charged as a restocking fee for the second time exchange.
  • NO return & exchange for cap size customized wigs.
  • NO return & exchange for clearance items
  • Cap size not suitable is not the problem of quality, before placing your order, please double check the cap size and cap measurement here: cap measurements
  • NO return & exchange for cap size problem.

Order Cancellation and Change

  • For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 36 hours after you placing your order.
  • For in-stock items (we marked as IN STOCK), we can help cancelling or changing your order any time without any charges before shipping out.
  • For custom items (the wigs haven’t marked or described as IN STOCK), 30% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.
  • An extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact service@felitiaj.com for the details and the possibility at your earliest convenience if you want to do some changes.
  • NO change for shipping out items.

Return & Exchange Process

Step 1

Please contact our customer service within 48 hours after you received your package via email at service@felitiaj.com to explain the reason for the return/exchange.

Step 2

Our customer service will process your return/exchange request within 1-3 working days. After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.

Step 3

Please ship the returned wig back to the address we gave you, including the return & exchange form with the Return Authorization (RA) Number. You’re also responsible for the return shipping charge. Always email us the tracking number to service@felitiaj.com after shipping out your returned package.

*We DO NOT accept the return packages without our Return Authorization Numbers.

*We DO NOT accept the return packages by freight collect.

Step 4

After receiving the returned package and the product has been qualified as OK for returning we will a refund within 10 working days if you just request return.

The refund will be returned to where you pay. That is to say, if you pay by your credit card via PayPal, the refund will be returned to your credit card. Normally, the money will be arrived in your credit card within 15 days after we arrange your refund, or you can call your bank company to get the exact time for your refund.

Unfortunately we are not able to exchange products. If you would like to have another product, you need to place a new order.

Products can be returned within 14 days, starting at the delivery date. After this period, the purchase is considered final.

For the acceptance of your return, please refer to our terms of delivery.

Seller:  Salon Felitia J.
Name:  Felitia Jongaman
Address: Goudsewagenstraat 46, 3011 RL, Rotterdam
Tel: +31 6 216 834 98
E-mail:  info@felitiaj.com
Available: Monday – Friday, 08:30 to 17:30 C.E.T.
Chamber of Commerce: 62419935
VAT-Number: 205630911B01

Buyer: a natural person who is 18 years of age or older who is not acting within the context of practicing a profession or conducting a business when connecting to the Website, with whom the Seller concludes an Agreement as defined below.
Order: an order placed by the Buyer in accordance with the procedure described in article 2.1 for the delivery of one or more Products.
Product: a Felita J. hair product that the Seller offers for sale on the Website.
Purchase Price: the price indicated on the Website for a Product, including the VAT and shipping costs.
Agreement: the Order, which the Seller has accepted as such, as well as the documents mentioned in article 2.4 of this document.
Website: https://www.felitiaj.com/